Responsibilities:

• Provide ongoing support and maintenance for mission-critical and assigned application systems.
• Investigate and resolve application problems, handling ad-hoc service requests.
• Participate in application upgrades from testing to production rollout.
• Respond to technical problems and follow up on customer issues.
• Provide Helpdesk support by addressing requests from the ServiceNow/Remedy ticketing system and user inquiries, logging, and tracking incidents, and resolving issues.
• Adhere to customer's processes and requirements for application support.
• Prepare regular service reports and system documentation.
• Diagnose and resolve technical issues related to hardware, applications, networking, and cloud.
• Collaborate with internal and external auditors as required by the client.

Requirements:

• Degree or above in Information Technology or related disciplines.
• Minimum of 3-5 years of relevant application analysis experience.
• Demonstrated ability to learn, understand, and apply new technologies.
• Experience in Microsoft SQL, Azure, and .Net programming languages preferred.
• Strong proficiency in Windows Server administration.
• Familiarity with ITIL (Information Technology Infrastructure Library) processes is a plus.
• Excellent interpersonal, communication, and problem-solving skills.
• Ability to work independently and proactively in a flexible and dynamic environment.
• Strong analytical, problem-solving, and communication skills.
• Proficiency in both written and spoken English, Cantonese. Fluent spoken Mandarin Chinese is a plus.

To apply, please send your detailed resume or contact Mr Lau at 3707 1548 for a confidential discussion.

Only shortlisted candidates will be notified.  

Applicants who are not contacted within two weeks may consider their applications unsuccessful.

All data collected will be used for recruitment purpose only & will be used strictly confidential.

Conners Consulting Limited 

2005 Kai Tak Commercial Building 317 Des Voeux Road Central Hong Kong 

Tel: (852) 3996 8090      Website: www.connersconsulting.com 

Employment Agency Licence No.: 73668