Responsibilities:

• Report to the Retail Director to identify training needs of store operations for designing the annual training plan and delivering training to drive for business result;
• Design and deliver in-house shop training programs for all frontline staff levels to enhance and polish shop sales’ skill, sales and product knowledge, and attitude covering Product, Service, Business, and drive the culture;
• Monitor the sales performance to ensure that the deliverables are aligned with the training goals;
• Provide performance feedback on shop staff to facilitate on-going staff performance review;
• To align with the headquarter to implement and executive the group training programs/on-line training modules into a local practice such as classroom training, shop visit, face to face demonstration and case sharing;
• Conduct the sales orientation to all office and retail new hires;
• To support staff in organizing or enrolling the relevant trainings and seminars to equip the SKR;
• Implement service & sales enhancement activities/programs (owner of Mystery shopper program) to sustain the service and sales standard for positive business result;
• Organize various projects / events to align with the headquarter and corporate brand building;
• Handle all training related logistics, materials preparation, training evaluation, updating related records & logistics for the team;
• Monitor the shop training budget and actual expense.
   

Requirements:

• Bachelor’s Degree in Training & Development, Human Resources Management or related disciplines;
• Minimum 5 years of solid training delivery experience preferably in retail, fashion industry;
• Good understanding of retail operational details is an advantage;
• Good attitude, positive, energetic and proactive for problem-solving & detailed-minded;
• Strong presentation and interpersonal skills;
• Excellent planning and organizing skills;
• Proficient in using MS Office, Excel, Chinese Word Processing;
• Good command of both spoken and written English and Chinese (Cantonese and Putonghua);
• More experience would be considered as Training Manager.