Technical Officer (Helpdesk Support), Information Technology Services Centre (Ref.: 24/104/ITSC/TO)

Duties:

The appointee will assist his/ her supervisor in (i) providing helpdesk support to users; (ii) supporting the audio/video equipment for classrooms and events; (iii) IT asset management; (iv) computer operations support; (v) desktop configuration, deployment, administration and upgrade; (vi) perform shift duties including weekends and public holidays and (vii) system administration support tasks as assigned by his/ her supervisor.

Appointment Criteria:

Applicants should: (i) have at least a recognised Higher Diploma in Computer Science, Information Technology or related disciplines; (ii) preferably have at least 1 year of relevant work experience; (iii) have experience in providing helpdesk support, preferably with exposure in administering desktop PC, servers, Active Directory, Microsoft Office 365 platform, firewall, wired and wireless network devices; (iv) be proactive, a good team player and able to work independently with capability in compiling documentation and a sense of accountability.