• Makes necessary arrangements for vessel entry into port, customs, pilots, tugs, port and liaise with Master for all port formalities.
• Acts as main contact for vessels assigned regarding all vessel requirements, keeps all parties informed (e.g. Principal, Master, Government officials, Port Authorities, Terminals, Shippers/Receivers, Vendors, Contractors, etc).  Maintain good relations with all parties.
• Co-ordinates all husbandry and crew matters (e.g. crew changes, medical, hotel/travel) as needed.
• Responsible for logging, informing and seeking approval for any additional requirements during the vessels call that is outside the ‘initial’ scope of work.
• Ensure all shipping documentation and reports are issued on time and accurately. 
• Ensure timely data input of vessels’ timings, service order in company’s system, i.e. ONEDA, OPTIC. 
• Obtains, maintains and disseminates up to date information on the security levels of vessels and the port facility.
• Follow internal and external procedures ensuring compliance both with ISS standards, customer standards and legal requirements 
• Communicates all issues of importance immediately without delay to customers and related parties, evaluates possible courses of actions and makes recommendations.
• Conducts preplanning of the port call in conjunction with Operations Manager to clear out any uncertainties prior to arrival.
• Ensures performance of the approved vendors/contractors meet expectations at agreed costs.
• Ensures all office numbers/cell numbers contacts after office hours are easily available at any time during port call.
• Ensures professional and timely boarding of the vessel.
• Ensures all reporting and documentation requirements are properly executed as per customer’s instructions.
• Look for continuous improvement opportunities and forwards the same to Operations Manager.
• Assist Operations Manager to handle the enquiries. 

Requirements:
• Completed Secondary Education OR above.
• Preferably with 2-3 years working experience in shipping agency; recent graduate will be considered as trainee. More experience will be considered as Supervisor.
• Good spoken and written English and Chinese including Mandarin.
• Proficient in MS Outlook, Excel, Word.
• Good interpersonal/ communication skills and customer service attitude.
• Good team player, organized and detail-minded.
• Self-initiative, high integrity, independent and willing to work outdoor and at irregular hours; night shift work is required.

Who we are?

At Inchcape Shipping Services, our vision is to have a connected world, in which our customers trade successfully and make better decisions in every port, everywhere. We use technology and our global network to help our partners connect to a smoother, smarter ocean. Inchcape combines its worldwide infrastructure with local expertise through our global network of over 240 proprietary offices, across 60 countries and a team of more than 2,500 committed professionals. Our diverse global customer base includes owners and charterers in the oil, cruise, container, and bulk commodity sectors as well as naval, government and intergovernmental organizations.

We have an ambitious growth model and a career here is certainly going to be a rewarding one that will allow you to bring your skills & experience. We embrace change and are open to new thinking and pushing for positive change in our industry.

Business Need / Purpose of Role

The Boarding Officer is responsible for providing logistics service to our Principals to ensure the safe and smooth turnaround of all appointed vessels within the jurisdiction of the port office, managing vessel requirements, procurement of relevant vendor services, and undertaking vessel boarding as required. Performs office and non-manual work assisting Inchcape in the running and servicing Inchcape’s 24-hours-a-day, 7-days-a-week on-call services commitments to its Principals.

Why Inchcape Shipping Services?

We believe in building a diverse and high performing workforce, that works together to provide our customers with the exceptional service they deserve. To reach the highest standards we depend on our people, their welfare, training, and expertise. We realize the value of our staff and know that your unique experiences, skills, and passions will help you to build a rich and rewarding career in our dynamic industry.

Our values are at the center of everything we do, and the successful candidate will be expected to demonstrate and fully adopt these:

Global Perspective - we connect the world and see the bigger picture.
The Power of People - we rely on the strength of local agent knowledge and relationships.
Progress - we adopt new thinking and push for positive change in our industry.

In return, we will offer you:

A diverse range of benefits, depending on your geographical location. Globally as a minimum you will receive:

• Life assurance
• Healthcare
• Competitive salary

• OT Allowance
• Career development and progression opportunities
• Values Award celebration events
• Team building days

Plus, much more!

Inchcape Shipping Services is looking for people who are willing to think about the future...and think big. We're looking for people who are ready to take on the most significant challenges of their careers.

If you think that you have the right skills, knowledge, and attitude to join our team, then we invite you to apply to this advert!

#ISSthebiggerpicture

Appointment to this role will be subject to satisfactory references and possession of a valid Right to Work documentation depending upon your geographical location.

Inchcape is an Equal Employment Opportunity Employer and equality; diversity and inclusion are at the center of everything we do. We recognize that our customers, colleagues, contractors, and other partners are central to our success and that we work in a diverse society. We acknowledge not only our legal, but also our moral responsibility to ensure all groups have equality of opportunity.
Only applications submitted through the ISS Careers website will be acknowledged.

Disclaimer:
The above information on this description has been designed to indicate the general nature and level of work performed by employees within this job. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.