Responsibilities:

• Handle and resolve daily enquirers and requests from customers via phone. and email regarding General Insurance;
• Handle enquirers including complaints, and provide one stop service to satisfy customer needs;
• Liaise with internal departments to resolve customer problems;
• Provide support to management and recommend productivity/service improvement;
• Handle any ad-hoc projects.

Requirements:

• Higher Diploma or above or other recognized insurance qualification;
• Pass IIQE Paper 1 & 2 exam;
• 3-5 years related experience in customer service field;
• Good service attitude with good customer service skill;
• Good interpersonal & communication skills;
• Proficient in spoken & written English & Chinese, including Putonghua;
• Self-motivated, independent, able to work under pressure;
• Familiar with MS Office applications.

We offer competitive remuneration package. Interested parties, please send your resume with CURRENT & EXPECTED salary and DATE AVAILABLE by clicking 'Apply'.

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