The Hong Kong Jockey Club

The Wagering Products (WP) Division is responsible for driving the wagering business strategy and results for the Club through the wagering products of Horse Racing (Local and Overseas), Football, Mark Six lottery and International Commingling with the aim to drive wagering turnover and revenue growth in a socially responsible and sustainable manner.

The team (Claim Management) provides the mission-critical wagering operations in account services, claims handling and lottery draw operation.

The job holder reports to the Assistant Claims Manager. S/he is responsible for handling, assessing and approving customer dividend claims in accordance with the Club's Betting Rules and policies, authority limits, procedures and to ensure service performance pledges (KPIs) are met.

You will:

• Responsible for handling, assessing and approving customer dividend claims in accordance with the Club's rules and policies, authority limits, procedures and to ensure service performance pledges (KPIs) are met
• Be analytical and tactful in preparing claim investigation reports, reply lines on claim cases, drafting SOP (Standard Operating Procedure)
• Act as Duty-In-Charge to oversee operational flow, allocate resources and work with relevant business parties to accomplish end-to-end customer centricity
• In-charge of the weekly Mark Six Draw operations and the necessary control and administration
• Act as racecourse announcer on race meeting days
• Contribute to the annual exercise of audits, reviews and drills to safeguard the integrity and professionalism of the claims and lottery operations
• Assist Senior Manager to prepare documentations supporting the Betting Rules amendment administrative process
• Take part in departmental / company projects and support in the implementation and execution of new initiatives
• Ensure compliance with Responsible Gambling Policy and all stipulated legal requirements pertaining to wagering, thereby protecting the integrity of the Club's businesses
• Undertake other duties as assigned by Line Manager

You should have:

• Possess tertiary education with a minimum of 6 years' working experience at supervisory level, preferably in operation and control, Business related, legal or customer services field
• Excellent written communication ability and interpersonal skills in both English and Chinese, knowledge in Putonghua will be an asset
• A good team player spirit and characteristic and have the pro-activeness and willingness to take ownership
• Proficiency in MS Word, Excel and PowerPoint and good at Chinese typing
• Strong business acumen and analytical skills
• Knowledge of horse race betting and football betting products will be an advantage
• Ablity to work on shift duties including weekends and holidays and work in China
• Candidate with less experience will also be considered as Officer/ Senior Officer

The level of appointment will be commensurate with qualifications and experience.

Please submit your resume with expected salary by clicking the Apply Now button.

We are an equal opportunity employer. Personal data provided by job applicants will be used strictly in accordance with the Club's notice to employees and prospective employees relating to the Personal Data (Privacy) Ordinance. A copy of which will be provided immediately upon request.

Founded in 1884, The Hong Kong Jockey Club is a world-class racing club that acts continuously for the betterment of our society. The Club has a unique integrated business model, comprising racing and racecourse entertainment, a membership club, responsible sports wagering and lottery, and charities and community contribution. Through this model, the Club generates economic and social value for the community and supports the Government in combatting illegal gambling. In 2017/18, the Club made a record return to the Government of HK$22.6 billion in duty and profits tax and contributed HK$1.2 billion to the Lotteries Fund. Approved charity donations were HK$4.2 billion. The Club is Hong Kong's largest single taxpayer and one of the city’s major employers. Its Charities Trust is also one of the world's top ten charity donors. The Club is always "riding high together for a better future" with the people of Hong Kong.

香港賽馬會
香港賽馬會（「馬會」）成立於1884年，是致力建設更美好社會的世界級賽馬機構。馬會透過其結合賽馬及馬場娛樂、會員會所、有節制體育博彩及獎券，以及慈善及社區貢獻的獨特綜合營運模式，創造經濟及社會價值，並協助政府打擊非法賭博。2017/18年度，馬會透過各項博彩稅及利得稅，為政府庫房帶來破紀錄的226億港元收入，並向獎券基金撥款12億港元。另外，已審批慈善捐款達42億港元。馬會是全港最大的單一納稅機構，也是香港主要僱主之一，其慈善信託基金位列全球十大慈善捐助機構。馬會將繼續與香港市民「同心同步同進　共創更好未來」。