Hang Lung Properties Limited, a constituent stock of the Hang Seng Index and Hang Seng Corporate Sustainability Indices in Hong Kong, is a leading real estate developer in Hong Kong and mainland China. Boasting a diversified portfolio of investment properties in Hong Kong, we have progressively branched out into the Mainland since the 1990s, building, owning and managing world-class commercial complexes in key cities that have earned international acclaim for their exceptional quality of architectural design, services and sustainable features.

Our people are the most precious asset of the Hang Lung family and the key to our success. They drive forward our development through their commitment, professionalism and caring services. As we extend our business horizons, we continue to devote significant resources and energy to developing the expertise and skills of our outstanding team.

We are looking for people who are talented, energetic, self-motivated team players. Are you ready to join us now?

Responsibilities

• Oversee and execute the entire handover process for assigned new property

• Schedule handover appointments with owners and ensure all necessary documents are well prepared

• Provide thorough introduction to new owners regarding property information, maintenance, and common facilities during the handover

• Ensure all handover documents including House Rules and manuals are proper and comply with legal requirements

• Manage the signing process of handover documents by owners and ensure proper filing

• Maintain effective communication with new owners and promptly address their questions and concerns during the handover process

• Organize post-handover feedback and complaints, and coordinate with relevant departments to resolve issues

• Conduct final inspections with technical team prior to the handover to ensure properties fulfilled the required standards

• Document and follow up on any outstanding repairs or defects, ensuring resolutions completed before handover

• Collaborate closely with Sales, Engineering, Legal, and Customer Service teams to ensure a seamless handover process

• Participate in pre-handover meetings to ensure all departments are aligned with the handover plan and schedule

• Prepare handover reports, documenting issues and solutions during the process.

• Provide regular updates to supervisors on handover progress and customer feedback

• Handle any ad hoc duties as assigned

Requirements

• Degree in Property Management or related disciplines

• Possess at least 5 years of relevant working experience in managing residential properties, property handover experience highly preferred

• Possess recognized professional membership of HKIH, CIH, RPHM, HKIS (PFM), HKIFM, preferable

• Customer-oriented, with pleasant personality, excellent communication and interpersonal and negotiation skills in dealing with tenants and general public

• Mature, independent and with excellent knowledge of Property/ Facility Management related ordinances and the best practices in the industry

• Creative thinking and ability to introduce new services or approaches for continuous improvement

• Strong leadership and able to work under pressure

• Embracing our values of integrity, sustainability, excellence and openness

We are an equal opportunity employer and welcome applications from all qualified candidates. We offer an attractive remuneration package and excellent prospects for career advancement to the right candidate. Please send detailed resume to Human Resources Department by clicking "Easy Apply" button. For more information about our Company, please visit our website: http://www.hanglung.com/ Please read the following Personal Information Collection Statement before applying.

Personal Information Collection Statement (For recruitment purposes)

Information collected by Hang Lung Properties Limited and/or its associated companies will be treated in strict confidence and will be used exclusively for recruitment and other employment-related purposes. Information collected may be disclosed to such person or organization for the purpose of verifying the accuracy of the information provided by the applicant. The provision of true, complete and accurate information required in support of applications is necessary for selection purposes. Failure to do so may affect the processing and outcome of your application. Applicants who do not hear from us within 8 weeks from the date of application may consider their applications unsuccessful and their personal data will typically be destroyed within 12 months after rejection of the application. Applicant has the right to request access to and correction of your personal data in writing to "Data Protection Officer of Hang Lung Properties Limited" at 28/F, Standard Chartered Bank Building, 4 Des Voeux Road Central, Hong Kong.

For further information, please refer to Hang Lung Properties Limited's Privacy Statement at https://www.hanglung.com/en-us/special-pages/privacy-policy-statement.

Hang Lung Properties Limited, a constituent stock of the Hang Seng Index and Hang Seng Corporate Sustainability Indices in Hong Kong, is a leading real estate developer in Hong Kong and mainland China. Boasting a diversified portfolio of investment properties in Hong Kong, we have progressively branched out into the Mainland since the 1990s, building, owning and managing world-class commercial complexes in key cities that have earned international acclaim for their exceptional quality of architectural design, services and sustainable features.

Our people are the most precious asset of the Hang Lung family and the key to our success. They drive forward our development through their commitment, professionalism and caring services. As we extend our business horizons, we continue to devote significant resources and energy to developing the expertise and skills of our outstanding team. 

We are looking for people who are talented, energetic, self-motivated team players. Are you ready to join us now?