Responsibilities:

• Lead a team of service reps for client communication
• Create guidelines for excellent service.
• Handle customer requests and complaints.
• Analyze data to develop training programs.
• Coach team members on best practices.
• Perform other duties as assigned.

Requirements:

• Bachelor’s degree in business administration, marketing, finance, economics, or related field.
• 2+ years of experience in a call center, preferably in finance.
• Excellent communication skills with customer-focused mindset.
• Proactive, self-motivated, mature, pleasant.
• Fluent in Chinese and English; Mandarin is a plus.
• Holder of SFC Type 1 & 4 preferred.