WeLab, a leading pan-Asian fintech platform, operates two digital banks (WeLab Bank and Bank Saqu) as well as multiple online financial services in Hong Kong, Mainland China, and Indonesia, with over 70 million individual users and over 700 enterprise customers. WeLab uses game-changing technology to help users access credit, save money, and enjoy their financial journey.  

At WeLab, we always put our people first. Embarking on a career with WeLab means being part of the driving force to make financial services accessible for everyone. In our flat and agile organization, you will get all the opportunities to make real impacts and deliver change. Most importantly, while you achieve greatness, we will ensure you have an amazing experience at WeLab! 

Our team is energetic and passionate who can deliver and execute, and we are looking for intellectually curious, open-minded, and smart-working individuals who are just as passionate as we are about making financial services enjoyable. 

Join us to build a better financial future for everyone! 

About You

• You're a go-getter with mad juggling skills (or multiple hats) who can thrive in a fast-paced, agile environment

• You enjoy doing purpose-led and meaningful work

• You have a strong thirst for knowledge and are driven to find solutions that don't exist yet

• You are comfortable with ambiguity and extremely resourceful (in your past life, you could've been a detective)

• You always find a way to get things done without sacrificing the quality of your work, integrity, and values

• No task is off limits for you

• You are humble and prioritize the success of the team over your own with an eagerness to help those around you

• You don't shy away from challenges and can bounce back from setbacks
  

What you’ll do and what success looks like in this role

• Responsible for end-to-end card operations processes, including but not limited to GL booking, exception case handling, fee collections & reconciliation

• Handle card dispute case and closely monitor the dispute status

• Take part in card transactions monitoring and follow-up suspicious transactions

• Prepare regular management report on card fraud trend

• Conduct UAT / pilot testing for system enhancement & migration

• Ensure daily activities are completed within SLA

• Ensure bank's policies and procedures comply with regulatory requirements
  

What is required and what we’re looking for

• Minimum 3 year experience in card operations

• Knowledge with MasterCard DI and experience working with debit cards across multiple currencies is an advantage.

• Degree holder preferred

• Able to handle multi-tasks independently

• Possess strong analytical and investigation skills

• Good command of both verbal and written English and Chinese
  

Perks and Benefits to enrich your experience at WeLab:

• Learning and development stipend - we value lifelong learning and believe the best way to invest in our employees is to encourage them to continue to learn

• Wellness and happiness – Numerous activities to let you focus on your physical and mental wellbeing. We allow flexible time offs to take care of personal matters and to enjoy time with family and friends
   

• Comfortable and positive work environment – Open plan office for easy collaboration and social with your colleagues, or branch out into your own thinking pods when needed, with FREE food and drinks for when you want to recharge

• Work smart, play hard – Connect with your colleagues over food and drinks at the stocked pantry, in the spacious social area with board games and a ping pong table, or over activities like hiking, yoga, badminton, etc.

• A big and contagious smile on everyone’s face to make you happier :)
  

WeLab’s Awards & Recognitions:

• Asia Banking Finance Retail Banking Awards: Virtual Bank of the Year - Hong Kong  

• CNBC Disruptor 50: the only Hong Kong-based company on the list 

• Financial Times Asia-Pacific High-Growth Companies: #2 in ranking  

• The Chinese University of Hong Kong “Corporate Innovation Index”: #1 in ranking 
  

We offer a competitive salary package to the successful candidate. If you are interested in joining this exciting team, please apply with resume via the "Apply" button below.

All information provided by applicants will be used for recruitment purposes only. Information of unsuccessful applicants will be destroyed within 24 months of receipt.

WeLab is a leading fintech company in Asia with one of the first virtual banks established in Hong Kong. WeLab provides financial services by creating seamless digital experiences\nto over 36 million customers across Hong Kong, Mainland China, and Indonesia.\nUsing its proprietary risk management technology and advanced AI capabilities, WeLab effectively analyzes unstructured mobile big data within seconds to\nprovide innovative financial services and offer consumer financing solutions for individual customers. The company also offers B2B enterprise solutions by partnering with traditional financial institutions, which utilize WeLab’s technology to offer fintech-enabled\nservices to their customers. WeLab operates WeLend and WeLab Bank in Hong Kong, Wallet Gugu (钱夹谷谷) and Tianmian Tech (天冕科技) in Mainland China and Maucash in Indonesia.\nWeLab’s investors include Malaysian sovereign wealth fund Khazanah Nasional Berhad, CK Hutchison’s TOM Group, International Finance Corporation (a member\nof the World Bank Group), Alibaba Entrepreneurs Fund, Sequoia Capital and ING Bank.