Responsibilities:

• Lead the Concierge team to deliver quality services and support the daily operations at Concierge desk in prime commercial complex.

• Train the Concierge team on the implementation and use of Smart Facilities Management systems.

• Staying informed about advancements in Smart Facilities Management and industry trends to enhance service delivery.

• Supervise the Concierge team, providing ongoing training and fostering collaboration to improve operational efficiency and enhance customer service.

• Coordinate with various internal departments to address customer inquiries and complaints, seeking innovative ways to enhance the quality of the Concierge experience.

• Perform administrative tasks as required, including preparing reports, replying to emails, rosters and other duty assignments.

• Establish and maintain strong relationships with customers to ensure satisfaction.

• Plan, organize, and monitor the deployment of manpower and resources for the Concierge team to effectively support daily operations and events.

• Ensure that grooming and performance standards of the Concierge team are consistently maintained.

• Conduct regular walk-arounds and checks to monitor the Concierges and perform duties at the Concierge desk as needed.

Requirements:

• Tertiary educated or above.

• Certificate in customer service, hospitality or related disciplines is preferred.

• 2 years of experience in customer services, preferably in facilities management, property management, hotel or airlines.

• Previous experience in Smart Facilities Management and POS systems is preferred

• Hands-on experience using MS Office applications.

• Hands-on experience working at concierge is preferred

• Presentable, customer-oriented, and a good team player.

• Proficient in both written and spoken Cantonese, English, and Mandarin.

• Candidates with less experience may be considered for the position of Assistant Customer Services Officer

We Offer:

• Attractive salary package

• Annual leaves

• Medical insurance

• Voluntary dental scheme

• Discretionary Bonus¸ Performance award, Referral bonus

• On-job training

• Excellent career promotion prospect

Interested parties please send application letter with detailed resume, current and expected salary to Human Resource Department through one of the following means:

Mail: Unit 213-215, Building 1E, No. 1 Science Park East Avenue, Hong Kong Science Park, Pak Shek Kok, Shatin, N.T.

Email: Click 'Apply Now'

All personal data collected will be used for employment-related purposes only

Urban Group is one of the renowned and largest private property asset and facility services groups in Hong Kong. The Group manages over 365 projects with a total of 145 million square feet of real estate assets.  Our professional services reach over one million people across the territory.  We are now inviting outstanding caliber candidates with high potential to join our team to cope with the rapid expansion of our Group.