Our client is a leading bank and they are looking for Operations Assistant to join their winning team.

Responsibilities:

• Work with the relevant operation teams and front offices on retrieval of all required account information, bank documents, transaction records and statements.

• Prepare draft reply / cover letter for responding to regulators / originators. 

• Answer phone enquiries from regulators / originators about the progress / status of the respective cases.Update customers’ account status and perform system maintenance in banking system.

• Provide clerical support in account enquiry area, such as registration, filing and photocopying, etc

• Support audit confirmation request.

Experience:

• With 1 or 2 years’ experience in general banking operations is preferable

•  Customer-oriented, attentive to details, compliance and control oriented, diligent, proactive and able to work under pressure

•  Good command of spoken English, Cantonese and Putonghua

• Proficient in MS Office including Word, Excel and Chinese word processing. UAT experience is preferable