Pacific Prime is a global insurance broker established in Hong Kong in 2000. With 15 offices and over 1000 employees around the world, we deliver a wide range of insurance solutions, including group health insurance, employee benefits, property & casualty insurance advice and solutions to individuals, families, and businesses.

Our commitment to simplifying insurance has earned us recognition and a loyal client base. As an award-winning insurance intermediary, we simplify the insurance landscape, empowering clients to find the right plan within their budget. With world-class services, tailored solutions, and expert advice, we aim to be the top choice for individuals and corporations worldwide.

We are currently seeking talented individuals to join our team, if you have a passion for the Insurtech industry and thrive in a fast pace, dynamic environment, we invite you to apply now to join our team as a Claims Administrator to support the Sales on renewal and business development.

Key Responsibilities:

• Logging and saving of Claims record in the YS (Data entry)

• Processing of claims on behalf of policy members (to pre-screen/submit/follow-up/monitor/update claims record in the YS)

• Communicating with colleagues, insurers and policy members in relation to claims processes/issues (i.e. delayed/pending/declined)

• Organizing follow ups related to claims with insurance companies and policy members in an efficient and pro-active manner ensuring they are updated on the status of their claims/pre-authorization at all times

• Updating and monitoring Problem Claim records/follow-ups

• Maintaining organized emails, outlook folders and clean inbox at all times

• Maintaining organized client folders in the server

• Ensuring that problem claims are escalated to the Team Leader/Manager in a timely manner if it becomes too difficult to handle and client is increasingly unhappy

• Mailing work (send out claims document to client and insurer)

Requirements

• Diploma/Degree holder with 1-2 years of insurance industry experience

• Administrative Assistance and Customer Service skills

• Strong organizational and time management skills

• Attention to detail and accuracy in work

• Proficiency in Microsoft Office

What we offer

• Competitive remuneration package

• Company-sponsored social events and team-building activities

• Great career advancement opportunities within a fast growing global organization

• Collaborative and inclusive work environment

• Access to cutting-edge technology and tools relevant to the role

• Employee discounts on company products or service

By joining us you can expect not only competitive compensation and benefits, but also a supportive work culture that prioritizes your personal and professional growth. 

We are committed to fostering an inclusive and supportive working environment that embraces individuals of diverse backgrounds, ensuring everyone feels empowered to reach their full potential, irrespective of age, gender, identity, orientation, disability, race, ethnicity, nationality, religion, or political beliefs.

As the world’s leading provider of international health insurance and employee benefits solutions, Pacific Prime has a global footprint across Asia and the Middle East. Due to our continued growth and expansion, we have an exciting opportunity for a SEM Executive to join our dynamic marketing team.

This is an SEM-oriented position that is ideal for a digital marketer with experience in PPC and account management.