Spring GDS Asia Pacific offers seamless cross-border postal and commercial delivery solutions connecting businesses to customers worldwide.

We are inviting professional to join our team in the position of Product Manager Global Destinations to manage our product portfolio.

Job Responsibilities

• Manage and optimize products related to the destinations expansion workstream, specifically new Spring Direct destinations ex-Asia (Canada, US, Australia and Middle-East).

• Be the first point of contact for the Global Destinations product portfolio and respond to requests and enquiries from customers and colleagues about the products.

• Monitor the performance of the Global Destinations portfolio. Develop or integrate robust quality monitoring systems and -reporting to track and evaluate service performance. Conduct regular review with partner- or lane managers to ensure product competitiveness and compliance with company standards and identify areas for improvements.

• Monitor the competitiveness of the portfolio vs solutions offered in the market. Identify, prepare and implement product improvements that will reduce transit time, improve costs, increase customer experience and/or optimize internal processes.

• Oversee the development and deployment of supply chain solutions to enhance operational efficiency, service excellence and/or customer satisfaction.

• Coordinate with IT department to align system capabilities with business requirements.

• Develop, update and maintain product-, marketing- and sales materials in alignment with Spring GDS product portfolio and branding guidance to support the Sales and Business Development teams.

• Prepare alternative solutions or back-up scenarios in case of service disruptions with partners and align all key stakeholders.

• Ensure alignment between the solutions to the same destination/continent, and with partner management of partners that operate in multiple destinations.

• Work closely with the cross-functional teams including the development team, sales and business development, customer service, finance, legal and operations.

Requirements

• Bachelor's degree in Supply Chain Management, Logistics or a related field.

• Minimum of 5 years of experience in logistics or supply chain management,  preferably in a cross-border e-commerce logistics products/marketing environment.

• Strong product management and commercial skills.

• Good conceptual and analytical skills.

• Practical and problem-solving attitude; good interpersonal communication skills.

• High attention to detail and commitment to delivering high-quality solutions.

• Ability to maintain accurate records and documentation.

• Broader availability at the beginning and end of the working day, to align with colleagues and partners based at the global destinations, as needed (HK-time 7-8am, 7-8pm, not daily).

• Ability to work independently, hands-on and flexibly as part of a team.

• Proactive, open-minded and results-oriented mindset.

• Prior experience in working within multi-cultural, international teams is required.

• Good command of both spoken and written English and Mandarin.

Benefits

• 5-day work week

• 13th month salary

• Starting 15 days of Annual Leave

• Discretionary incentive payment

• Sales Commission

• Medical & Life insurance

• Birthday leave

• Phone Plan and Phone Device Subsidy

Interested parties please send us your applications with your availability, current and expected salary package.

All information collected will be used for recruitment purpose only.

We are Spring.  Pleased to meet you !

Spring Global Delivery Solutions provide mail, parcel and return solutions to businesses worldwide. As an autonomous broker, we handle international deliveries across the most reliable networks. By using our expertise in creative ways we offer clever solutions for your global deliveries.

With 13 offices around the globe, we connect 3 continents and cover 190 countries. We are fully part of the PostNL Group and outside the Benelux we are their exclusive sales agent. In addition, we are also the preferred sales agent for Royal Mail outside the UK. You can therefore benefit from unparalleled and direct access to the Dutch and British distribution networks.

To find out more about us, you are welcome to visit our website http://www.spring-gds.com

We are now seeking a well-qualified high-calibre person to join us.