Key Responsibilities:

• Responsible for the day-to-day account servicing activities, including customer information maintenance, status change, bankruptcy handling, and account termination, among others.

• Respond to regulatory bodies and government inquiries in a timely manner.

• Oversee and handle Bank Reference Letters, Search Warrants, Production Orders, and Garnishee Orders, among others.

• Maintain Standard Operating Procedures (SOPs) for the team.

• Assist in system enhancement requirement documentation and testing.

• Assist in other ad hoc projects as required.

• Report and escalate unusual activities promptly.

Key Requirements:

• Degree holder in Business Administration, Management, or a related discipline with around 3 years of banking or relevant experience.

• Familiarity with relevant regulatory requirements and market practices related to bank account management.

• Team-oriented with excellent attention to detail and interpersonal skills.

• Proficient in English and Chinese, with an advantage for Putonghua proficiency.

Mandatory Reference Checking Scheme

Mandatory Reference Checking Scheme (MRC Scheme) may be applicable for certain relevant positions. It is a standardised reference-checking arrangement that is designed to support the integrity of "authorized institutions" regulated by the Hong Kong Monetary Authority (HKMA). Pursuant to the MRC scheme, our Bank will conduct a mandatory reference check by requesting information from each relevant former and current employer of applicants. For more details about the MRC Scheme, please visit the website of the Hong Kong Association of Banks: https://www.hkab.org.hk/en/page/5/mandatory-reference-checking-scheme-phase-2

Applicants who are not invited for an interview within the 8 weeks after submission of application may assume their applications are unsuccessful. We may review applications received for suitability for other posts within the Company. All personal data provided will be treated in strict confidence and used strictly for recruitment-related purposes only. We shall retain the personal data of unsuccessful applicants for a period of 24 months upon receipt of such application.

ZA Bank, licensed by the HKMA in 2019, is Hong Kong's first and largest digital bank. With 800,000 users as of 30 June 2024, it leads the city's digital banking sector in customer base and deposits. ZA Bank's "Community-Driven" approach actively involves users in product development, resulting in tailored financial services for individuals, SMEs, and Web3 enterprises. The bank offers a comprehensive range of services including banking, investment, insurance, and business solutions. ZA Bank continues to innovate in Hong Kong's financial landscape. It operates as a subsidiary of ZA Global, established in 2017, to explore global fintech and insurtech opportunities.