What is your mission?

As a Technical Sales Account Manager, you are required to perform these job functions:

·         Service as a trusted technical advisor, guiding customers through the technical intricacies of cloud products, services and over all solutions.

·         Provide in-depth technical knowledge to advice customers on how products and services can meet their specific needs.

·         Build and maintain strong relationships with customers, understanding their evolving needs and identifying opportunities for upselling and or cross-selling.

·         Drive sales growth by acquiring new business and increasing sales withing existing accounts.

·         Offer pre- and post-sales technical support, train customers on product usage, and ensure accuracy and effectiveness of recommended solutions. 

·         Work with product and other teams to ensure products meet customer needs and to improve overall service offerings.

·         Contribute to the development and refinement of sales processes, methods, and strategies.

·         Execute strategy, drive to achieve objectives and activity metrics, and contribute input to the execution success.

·         Understand and maintain competitive analysis for cloud solutions and differentiations across the territories.

·         Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the ISO9001 and ISO18295-1 Quality Management System of TDCX.

Who are we looking for?

·         Excellent English language skills.     

·         Minimum academic qualification: Diploma/Degree in IT/ Computer Science.

·         Minimum 3+ years in inside/field sales as a presales/ solutions engineer with extensive experience in cloud solutions, preferably in Microsoft Azure / AWS / Google Cloud / etc.

·         Architecture certification from any cloud service provider is a plus (AWS architect, Azure architect, Microsoft Cloud Associate/ Specialist, etc).

·         Excellent presentation skills.

·         Excellent track record of achieving revenue targets and ability to work with diverse teams

Enable your future

At TDCX, we believe that every career move should propel you forward. Work alongside innovative teams, support the growth of the world’s most forward-thinking brands, and explore what’s possible when human expertise meets technology. Together, we’ll enable the future — starting with yours.


Top Reasons to work with TDCX

Attractive remuneration, great perks, and performance incentives

Comprehensive medical, insurance, or social security coverage

World-class workspaces

Engaging activities and recognition programs

Strong learning and development plans for your career growth

Positive work culture that enables your future

Easy to locate area with direct access to public transport

Flexible working arrangements

Be coached and mentored by experts in your field

Join a global company, winner of hundreds of industry awards

Who is TDCX?\nTDCX provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.\nTDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel,\ndigital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential.