Reports to: Lounge Duty Manager 

In order to become one of the world’s greatest service brands, service excellence is at the heart of our core brand value proposition.  

As the Lounge Bar Supervisor, you will play a vital role in enhancing our passengers' travel experience by overseeing the daily operations of the lounge bar.  

With your expertise in hospitality and a passion for creating memorable experiences, you will contribute to the overall success of our lounge, reinforcing Cathay’s reputation as a leader in premium airline service. 

Key Responsibilities 

• Deliver excellent service to customers with warmth and professionalism and in accordance to company and legal standards relating to service, food safety, health and safety 

• Work with Lounge Service Delivery Manager and Premium Service Team to deliver personalised and memorable experiences for premium customers 

• Support the bar team's development through training and task delegation while collaborating with the back of house to ensure smooth operations 

• Deliver excellent customer service while supervising and directing bartenders and bar backs 

• Ensure consistent beverage preparation and quality while maintaining high cleanliness and presentation standards in the working environment 

• Monitor beverage stock levels and inventory while adhering to safety, hygiene, and service standards 

• Stay updated on regulatory and service requirements while providing training and development for the bar team 

• Maintain a strong understanding of beverages, including wine, spirits, cocktails, and tea, along with expertise in mixing, garnishing, and serving drinks 

• Assist guests with orders and menu recommendations, ensuring efficient delivery of drinks and snacks while addressing bespoke requests to maintain customer satisfaction 

• Execute tasks from Lounge Duty Managers, including audits, incident management, meetings, and engagement activities 

Requirements 

• Right to work in Hong Kong 

• Minimum age of 18 

• Post-secondary qualifications 

• Proficient of spoken and written English. Cantonese and Putonghua are advantages

• Minimum 3 years of experience as bartender in lounge operations. Catering hospitality, fine dining, sizeable luxury hotel or similar capacity is an advantage 

• Knowledge of wines, spirits, and cocktail. With wine and beverage certificate or relevant certificates will be an advantage 

• Strong leadership and people management capabilities 

• Strong communication and problem-solving skills, with excellent interpersonal abilities to deliver service excellence while managing multiple tasks 

• Flexibility to work on shift schedules including overnight shift 

Benefits 

• Work schedules to suit different lifestyles 

• World-class training and structured career progression path 

• A safe and collaborative working environment which embraces a diverse and inclusive culture 

• Medical coverage & other flexible benefits

• Flexible retirement scheme 

• Discounted travel for you and your family 

Personal & Application Information

Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our Applicant Personal Information Collection Statement (https://careers.cathaypacific.com/en/pics-page) and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. We keep records of your data for no longer than is necessary for the purpose for which we obtained them and any other permitted linked purposes. If your application is unsuccessful, we will keep your details on file for as long as is necessary to process your application or for the purposes of further job opportunities if you agree to such longer periods.

Cathay is a leading premium travel lifestyle brand based in Hong Kong, offering products and services across four lines of business – Premium Travel, Cargo, Low-Cost Travel and Lifestyle. The Cathay Group comprises premium full-service airline Cathay Pacific, cargo business Cathay Cargo, low-cost airline HK Express, express all-cargo carrier Air Hong Kong, and various other subsidiaries.\nCathay Pacific was founded in Hong Kong in 1946. The Group has been deeply committed to its home base, extending to the rest of Greater Bay Area, and making substantial investments to develop Hong Kong as one of the world’s leading international aviation centres.