About us

As a proud member of the Ascentium Group, we stand at the forefront of innovation in Human Capital Solutions. With a forward-thinking mindset, we deliver a tailored suite of services that empower our clients to thrive in today’s fast-changing business landscape.

An exceptional opportunity has arisen for an innovative and strategic HR professional to assume a prominent position that will significantly enhance the HR function and oversee activities throughout the entire group.

Job Description

Our client is a multinational bank with all-rounded financial operations at its prime within the APAC region. They are seeking a Helpdesk Transformation Project Manager to lead the transition to a modern, SLA-driven Helpdesk operating model.

Key Responsibilities:

• Lead the transformation of the helpdesk operations, aligning with the objectives outlined

• Collaborate with stakeholders to define SLAs and establish performance metrics

• Develop and implement strategies to improve service visibility and reporting capabilities

• Identify and address root causes of recurring support issues through thorough analysis and problem management practices

• Streamline processes and integrate automation to enhance efficiency and reduce operational costs

• Facilitate the transition of existing team members, ensuring a smooth onboarding process and capability enhancement

• Monitor performance and provide ongoing support to the helpdesk team to ensure high-quality service delivery

Key requirements::

• Bachelor's degree in Business Administration, IT, or related field

• With at least 10 years of proven experience in project management, preferably in IT service management or helpdesk operations

• Strong understanding of SLA-driven service delivery models and problem management processes

• Excellent analytical skills with the ability to analyze data trends and drive process improvements

• Strong interpersonal and communication skills to collaborate with diverse teams and stakeholders

• Familiarity with automation tools and helpdesk software is a plus

Interested parties please send your application with full career history, current and expected salary by clicking Apply Now button. Applications will be treated in strict confidence. Personal data collected will be used for recruitment purposes only.

McCabe International Limited is one of the largest and most reputable professional firms in Hong Kong specializing in the provision of professional and quality business process outsourcing and corporate advisory services. Our strengths are built on a combination of local knowledge and experience with an understanding of the international context.

Our vision is ‘To be the leader for exceptional client service’. We understand that exceptional service to our clients begins – and ends – with exceptional regard for our people. We empower our people and provide both local and international development opportunities, quality people management, international events to learn, share and network, attractive compensation and career prospects. Exceptional Client Service means Exceptional Service to our People too.

Our Payroll and HR Outsourcing Department is now inviting high calibre candidates to apply for the following position: