Job Responsibilities:

• Oversee the daily policy administration activities and ensure KPIs, accuracy are met according to company standard
• Assist in on-going system enhancement project
• Provide coaching to junior colleagues for continuous uplifting of service standards
• Organize training on new system enhancement, procedure, product or controls
• Handle policy service request from customers
• Update regular manuals or SOPs according to internal standards

Requirement:

• Degree Holder is preferable
• At least 5 years life insurance policy servicing experience, with at least 1-2 years supervisory experience
• Proficient in Microsoft Word, Excel, PowerPoint and Word processing
• Ability to be multi-task and work under pressure