Please note that this is a dummy role. If you have interest in IHG GM role in HK, you can directly reach ryan.xiang@ihg.com for more information. Thanks.

Key Accountabilities

People 

• Develop programmes and initiatives to increase team engagement that are aligned with the hotel’s service philosophy. 

• Develop, implement and monitor team member succession planning to ensure future bench strength. 

• Establish performance and development goals for team members and provide mentoring, coaching and regular feedback to enhance performance. 

• Oversee HR related actions in accordance with company rules and policies.

• Effectively managing owner relationship and partnership include all key stake holders.

Guest Experience

• Demonstrate as brand ambassador by maintaining compliance with all required brand and service standards. 

• Drive improvement in guest satisfaction goals. 

• Collaborate with colleagues and hotel team members to establish and implement services and programmes that meet or exceed guest expectations. 

• Speak to guests – ask for their feedback and build relationships. 

Financial

• Prepare annual capital, cash flow and sales and marketing plans.

• Analyse financials to drive revenues, future profitability and maximum return on investment. 

• Use distribution channels and technology platforms to drive revenue and maximise market share. 

• Lead capital plans and asset management initiatives, including working with owners to maintain or improve property’s market leadership position. 

Responsible Business

• Ensure a safe and secure environment for guests, colleagues and hotel assets.  

• Act as public relations representative to raise awareness of hotel and brand in local community.  

• Drive team member involvement in community organisations, activities and businesses. 

• Develop and carry out action plans to be environmentally-conscious by taking steps to reduce the hotel’s carbon footprint. 

Key Skills & Experiences

• Bachelor’s degree / higher education qualification / equivalent in Hotel Administration, Business Administration 

• Five to ten years’ of prior hotel management experience, or equivalent combination of education and experience 

• Experience required may vary based on size and complexity of operation 

• Must speak fluent English and Chinese.